Privacy Policy
How valironavethq protects and manages your personal information
Last Updated: March 2025
Introduction
At valironavethq, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our financial forecasting and budgeting platform. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
By using valironavethq's services, you agree to the practices described in this policy. We encourage you to read this document carefully to understand how your information is handled.
Information We Collect
Personal Information
We collect information that identifies you personally, including your name, email address, phone number, postal address, and financial institution details. This information is collected when you register for our services, subscribe to newsletters, or contact our support team.
Financial Data
Our platform processes financial information you provide to create forecasts and budgets. This includes bank account details, transaction history, income information, expense categories, and financial goals. All financial data is encrypted and handled with the highest security standards.
Usage Information
We automatically collect information about how you interact with our platform, including IP addresses, browser types, device information, pages visited, time spent on our site, and feature usage patterns.
How We Use Your Information
- Provide and improve our financial forecasting and budgeting services
- Process your transactions and maintain your account
- Send you important updates about your account and our services
- Respond to your inquiries and provide customer support
- Conduct research and analytics to enhance user experience
- Comply with legal obligations and regulatory requirements
- Detect and prevent fraud or unauthorized access
Your Control Over Your Data
You have the right to access, correct, delete, or restrict the processing of your personal information at any time. Contact us to exercise these rights or if you have questions about your data.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these specific circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users. These providers have access only to information necessary to perform their functions and are contractually bound to maintain confidentiality.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. This includes compliance with Australian financial reporting requirements and responding to lawful requests from authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
| Security Measure | Description |
|---|---|
| Encryption | All data is encrypted in transit and at rest using industry-standard protocols |
| Access Controls | Strict authentication and authorization procedures for all system access |
| Regular Audits | Quarterly security assessments and vulnerability testing |
| Staff Training | Regular privacy and security training for all employees |
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
- Access: Request copies of your personal information we hold
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information in certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise these rights, contact us using the information provided below. We will respond to your request within 30 days and may require identity verification before processing your request.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain:
Account Information
Account and profile information is retained for the duration of your active account plus seven years after account closure, in accordance with Australian financial record-keeping requirements.
Financial Data
Financial transaction data is retained for seven years from the date of the transaction, as required by Australian tax and financial regulations.
Communication Records
Customer service communications and support tickets are retained for three years to maintain service quality and resolve any ongoing issues.
International Data Transfers
While valironavethq operates primarily within Australia, some of our service providers may process data internationally. When we transfer personal information outside Australia, we ensure adequate protection through:
- Contractual safeguards that meet Australian Privacy Principle requirements
- Transfers only to countries with adequate privacy protections
- Regular monitoring of international service provider practices
- Encryption of all data during international transmission
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
We use first-party cookies for essential functions like maintaining your session and remembering preferences. Third-party analytics cookies help us understand how users interact with our platform to improve services.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through email notification or prominent website notices at least 30 days before implementation.
Continued use of our services after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
For questions about this Privacy Policy or to exercise your privacy rights, contact our Privacy Officer:
Email: info@valironavethq.com
Address: New England Hwy, Lochinvar NSW 2321, Australia
Phone: +61447790641
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.